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IT Support

Award Winning IT Help Desk Service

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Experience IT done the MCS Way.

Fill out your details below and one of our account managers will be in touch to discuss your IT needs with you.

Reliable IT Support Across Liverpool, Preston, Warrington & the wider North West

We’ve been proudly supporting organisations across Liverpool, Merseyside and Lancashire with dependable IT services for over 30 years.

Testimonials

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Why businesses choose MCS

Since 1988, we've been driving growth in the North West through technology.

Our journey began as a Mainframe Computer Service provider, but over time, we've transformed into a team of forward-thinking technicians and engineers who leverage technology to give businesses in Liverpool, Merseyside, and Lancashire a competitive edge.

We take pride in our extensive client portfolio, spanning various industries such as architecture, accounting, construction, surveying, legal services, printing, large-scale distribution, and more. Our clients in the Liverpool area have consistently expressed their satisfaction with our IT services.
What truly excites us is the opportunity to support businesses across our local region and surrounding areas with expert IT support that helps them grow and thrive. We understand the importance of reliable technology first-hand, having started out as a small local business ourselves - and we’re proud to now help other organisations nearby stay secure, productive, and supported.

In addition to our reliability, our team is known for their warm and friendly approach. Our customers cannot say enough good things about our personable customer service... and yes, we brag about it!
  • Local Expertise
  • Trusted Support
  • Proven Results

Why choose MCS as your IT Support provider?

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We prioritise
your calls

The first benefit of many when you sign up to an MCS Support Contract is that you qualify for priority callouts, remote IT support and much more over non-support customers.
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Reduced Cost

Not only do you qualify for reduced callout costs, but also the cost of hardware, software and much more. We essentially become partners with you, constantly ensuring that you save costs.
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24/7 Monitoring
+ Alerting

If you take our Server Monitoring support package, we will monitor your server(s) throughout the week and report back to you regularly to keep you in the loop. Not only is this good to stay up to date with your IT systems but it's also a proactive service to identify, report and correct any potential IT issues before they cause you downtime.

MCSC

Internal Account Manager

Do you want someone specifically to talk to? We're all experts in IT, telecoms & cyber security at MCS, but we can provide you with a dedicated account manager to check in with you regularly and ensure you (and your entire team) are happy.

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MCS Hub |
Client Portal

Designed to make IT support simpler and more transparent, the portal allows you to log and track support requests, view updates in real time, access important documentation, and stay informed on service performance
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IT Audit &
Health Check

We assess key areas such as cybersecurity, network performance, infrastructure reliability, and compliance, identifying potential risks and opportunities for improvement. We help you strengthen your IT foundations, reduce downtime, and plan confidently for the future.

Our results

  • 99%

    CSAT score (customer satisfaction)

  • 96.3%

    NPS score (customer loyalty)

  • 106s

    Average resolution time

  • 2146

    Tickets closed last month

Common IT Support Questions

What types of issues does an IT Help Desk handle?

Our IT help desk support services cover a wide range of everyday technical problems, including software installations, network connection issues, email setup, hardware faults, password resets, and troubleshooting across your business IT systems and applications.

Is IT Help Desk support only for fixing problems, or is it proactive too?

IT help desk support isn’t just reactive - it can also be proactive. Alongside resolving issues, we help prevent them through regular updates, system maintenance, performance monitoring, and user guidance to keep your business running smoothly.

Do you offer remote IT help desk support services?

Yes - we offer fast remote support to resolve issues quickly and minimise downtime. If a problem can’t be fixed remotely, we will send out one of our experienced IT engineers to visit your site and provide hands-on assistance.

What size businesses do you support?

We provide IT Support Services primarily for small and medium-sized businesses across the North West. Our clients range from growing teams of 10 users to larger organisations with multiple sites and more complex IT needs. Whether you need a fully outsourced IT help desk or additional support alongside an internal team, we tailor our service to suit your business size, industry, and future growth plans.

Can you take over from our current IT support provider?

Yes - switching to MCS Group is straightforward, structured, and stress-free. We handle the transition carefully to ensure there is no disruption to your business operations. Our team will assess your current setup, manage the handover process, and make sure all systems, users, and security measures are fully supported from day one. 

Join the 250+ companies who trust MCS Group to deliver fast, reliable, high-quality service - every time.

Backed by our proven ‘MCS Way’ framework, we make exceptional service the standard.

Join these customers

Merseyside

The Plaza, 100 Old Hall
Street, Liverpool, L3 9QJ

Lancashire

Unit 10, Seafire Business Park, Seafire Way, Burscough, L40 8AH

Telephone

0330 024 4222

Email

info@mcsgroup.com