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IT Support

Managed IT Support Built for Hospitality

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Want to improve the potential of your IT infrastructure?

Book a personalised IT Health Check with us today and discover how the right technology can boost productivity, strengthen security, and improve efficiency across your legal organisation.

Fill in the form to book a call with our account managers to get started.

Key IT challenges we solve

✓  System Downtime: Keeping booking systems, EPOS, Wi-Fi, and critical applications running smoothly. 
✓  Regulatory Compliance: Meeting stringent data privacy laws and industry regulations (GDPR, PCI DSS guidelines) without hindering productivity.
✓  Peak Demand Reliability: Supporting hotels, venues, restaurants, and leisure businesses during their busiest periods. 
✓  Multi-Site Management: Delivering consistent IT support across multiple locations and teams. 

Testimonials

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Why businesses choose MCS

Since 1988, we've been driving growth in the North West through technology.

Today, we work closely with hotels, restaurants, leisure venues, golf clubs, and hospitality businesses that need trusted technical IT support, responsive IT help desk services, and cyber security built around the demands of delivering exceptional guest experiences and keeping operations running smoothly. 

We’re proud to support a wide portfolio of clients across industries such as engineering, accounting, construction, real estate, hospitality, distribution - and of course, hospitality. Our clients continue to choose us for our dependable service, fast response times, and expert guidance. 

What truly drives us is supporting local hospitality businesses across our region with proactive IT support, secure systems, and ongoing protection that helps them stay productive, connected, and protected against cyber threats. 

And just as importantly, we’re known for our friendly, approachable service. Our clients regularly highlight the personal touch of our IT service desk — and yes, we’re proud of that too!

  • On-site Engineer Support
  • Endpoint and Network Protection
  • Business Continuity & Disaster Recovery

How we support the hospitality industry

Hospitality businesses depend on reliable technology to keep operations running smoothly and guests satisfied. From EPOS systems and payment processing to guest Wi-Fi, CCTV, telephony, and business-critical applications, every part of your operation relies on secure, dependable IT. 

Our team supports hospitality organisations with secure communications, cyber security, compliance, and proactive IT management. By monitoring and maintaining your technology behind the scenes, we help ensure a seamless experience for both guests and staff, even during your busiest periods. 

 

 

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Onsite Support

Because we're local, we arrive in minutes!

The moment you call for onsite IT Support, you can start counting the minutes and we will be there with a lasting solution in no time!

We know it's easier to depend on a team you know and trust. With offices in both Liverpool City Centre and Burscough, Lancashire, we're well positioned to support businesses across the North West. Our local presence means we understand the area, can build strong relationships with our clients, and can quickly get an engineer on-site whenever in-person support is required.

Get in touch to see how dependable IT support can help your hospitality business deliver exceptional guest experiences while keeping operations running smoothly. 

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Why choose MCS as your IT Support provider?

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We prioritise
your calls

The first benefit of many when you sign up to an MCS Support Contract is that you qualify for priority callouts, remote IT support and much more over non-support customers.
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Reduced Cost

Not only do you qualify for reduced callout costs, but also the cost of hardware, software and much more. We essentially become partners with you, constantly ensuring that you save costs.
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24/7 Monitoring
+ Alerting

If you take our Server Monitoring support package, we will monitor your server(s) throughout the week and report back to you regularly to keep you in the loop. Not only is this good to stay up to date with your IT systems but it's also a proactive service to identify, report and correct any potential IT issues before they cause you downtime.
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Internal Account Manager

Do you want someone specifically to talk to? We're all experts in IT, telecoms & cyber security at MCS, but we can provide you with a dedicated account manager to check in with you regularly and ensure you (and your entire team) are happy.
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MCS Hub |
Client Portal

Designed to make IT support simpler and more transparent, the portal allows you to log and track support requests, view updates in real time, access important documentation, and stay informed on service performance
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IT Audit &
Health Check

We assess key areas such as cybersecurity, network performance, infrastructure reliability, and compliance, identifying potential risks and opportunities for improvement. We help you strengthen your IT foundations, reduce downtime, and plan confidently for the future.

Our results

  • 99%

    CSAT score (customer satisfaction)

  • 96.3%

    NPS score (customer loyalty)

  • 102mins

    Average resolution time

  • 2146

    Tickets closed last month

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Frequently asked questions from legal organisations

Can IT support help with multi-site or mobile hospitality teams?

Yes. IT support can assist with managing staff across venues by enabling secure remote access, device management, and reliable connectivity - ensuring smooth operations wherever your teams are working.

Why is dedicated IT support important for law firms?

Legal organisations manage highly sensitive client information and must operate within strict compliance frameworks. Dedicated IT support helps protect confidential data, reduce cyber risk, and ensure systems remain reliable - allowing your team to focus on clients, not technical disruptions.

Why do hospitality businesses need IT support?

Hospitality organisations rely heavily on technology for bookings, payments, guest services, CCTV, telephone systems and day-to-day operations. IT support ensures systems run smoothly, data stays secure, and teams can work efficiently - even during peak hours.

Can MCS provide remote IT support?

Yes - we offer fast remote support to resolve issues quickly and minimise downtime. If a problem can’t be fixed remotely, we will send out one of our experienced IT engineers to visit your site and provide hands-on assistance.

Join the growing number of hospitality organisations that rely on MCS Group to keep their technology running smoothly.

Backed by our proven ‘MCS Way’ framework, we make exceptional service the standard.

Join these customers

Merseyside

 The Plaza, 100 Old Hall
Street, Liverpool, L3 9QJ 

Lancashire

Unit 10, Seafire Business Park, Seafire Way, Burscough, L40 8AH 

Telephone

 0330 024 4222 

Email

 info@mcsgroup.com