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IT Support

Trusted IT Solutions for Financial Organisations

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Get Expert IT Advice for Your Financial Organisation

Book a personalised IT Health Check with us today and discover how the right technology can boost productivity, strengthen security, and improve efficiency across your financial institution.

Fill in the form to book a call with our account managers to get started.

Key IT challenges we solve

✓  Protecting sensitive financial data: Financial organisations are prime targets for ransomware, phishing, and data theft, making strong protection essential. 
✓  Strict compliance and regulatory requirements: Meeting GDPR, FCA requirements, and industry regulations while maintaining productivity and client service levels. 
✓  Secure access and business continuity: Ensuring staff have secure, reliable access to critical systems, client data, and communications whether working in the office or remotely. 
✓  Data protection, backups, and disaster recovery planning: Protecting sensitive financial information with reliable backup solutions and recovery plans that minimise disruption and support business continuity. 

Testimonials

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Why businesses choose MCS

Since 1988, we've been driving growth in the North West through technology.

Today, we work closely with financial services organisations - including advisers, accountancy firms, wealth management providers, and professional finance teams - who need trusted technical IT support, a responsive IT help desk, and cyber security designed to protect sensitive financial data and critical systems. 

We’re proud to support a wide portfolio of clients across industries such as engineering, legal, construction, real estate, hospitality, distribution - and of course, financial organisations. Our clients continue to choose us for our dependable service, fast response times, and expert guidance. 

We provide proactive IT support and cyber security solutions that help teams stay productive, protect sensitive information, and meet regulatory requirements with confidence.

And just as importantly, we’re known for our friendly, approachable service. Our clients regularly highlight the personal touch of our IT service desk - and yes, we’re proud of that too!

  • Trusted Support
  • Compliance Confidence
  • Operational Stability

How we support financial organisations

Financial services organisations rely on technology more than ever - from secure client communications to transaction systems and compliance-driven reporting. 

We understand the legislative landscape and ensure your IT systems are 100% dependable and secure.

Our team helps you navigate compliance audits, implement secure communication tools for client contact, and proactively monitors your systems to prevent downtime during important cases. Whether you're a financial adviser, accountancy practice, mortgage provider, or wealth management firm, we deliver IT support that keeps your business running smoothly while safeguarding sensitive client data. 

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Onsite Support

Because we're local, we arrive in minutes!

The moment you call for onsite IT Support, you can start counting the minutes and we will be there with a lasting solution in no time!

We know it's easier to depend on a team you know and trust. With offices in both Liverpool City Centre and Burscough, Lancashire, we're well positioned to support businesses across the North West. Our local presence means we understand the area, can build strong relationships with our clients, and can quickly get an engineer on-site whenever in-person support is required.

Get in touch to discover how specialist IT support can help your financial organisation stay secure, compliant, and productive. 

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Why choose MCS as your IT Support provider?

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We prioritise
your calls

The first benefit of many when you sign up to an MCS Support Contract is that you qualify for priority callouts, remote IT support and much more over non-support customers.
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Reduced Cost

Not only do you qualify for reduced callout costs, but also the cost of hardware, software and much more. We essentially become partners with you, constantly ensuring that you save costs.
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24/7 Monitoring
+ Alerting

If you take our Server Monitoring support package, we will monitor your server(s) throughout the week and report back to you regularly to keep you in the loop. Not only is this good to stay up to date with your IT systems but it's also a proactive service to identify, report and correct any potential IT issues before they cause you downtime.
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Internal Account Manager

Do you want someone specifically to talk to? We're all experts in IT, telecoms & cyber security at MCS, but we can provide you with a dedicated account manager to check in with you regularly and ensure you (and your entire team) are happy.
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MCS Hub |
Client Portal

Designed to make IT support simpler and more transparent, the portal allows you to log and track support requests, view updates in real time, access important documentation, and stay informed on service performance
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IT Audit &
Health Check

We assess key areas such as cybersecurity, network performance, infrastructure reliability, and compliance, identifying potential risks and opportunities for improvement. We help you strengthen your IT foundations, reduce downtime, and plan confidently for the future.

Our results

  • 99%

    CSAT score (customer satisfaction)

  • 96.3%

    NPS score (customer loyalty)

  • 102mins

    Average resolution time

  • 2146

    Tickets closed last month

MCS Hub

Frequently asked questions from financial organisations

Why is IT support necessary for the financial organisations?

Financial organisations handle highly sensitive information, including customer financial data and transaction records. Specialist IT support helps ensure robust security, regulatory alignment, and reliable systems that protect both your business and your clients. 

Can IT support help prevent cyber attacks and data breaches?

Yes. Financial services firms are frequent targets for cybercrime. Our IT support includes advanced cyber security protections such as firewalls, encryption, intrusion prevention, secure monitoring, and regular security assessments - alongside user awareness training to help staff recognise phishing attempts and reduce human risk - strengthening your organisation’s overall resilience. 

Do you provide remote and on-site IT support?

Yes - we offer fast remote support to resolve issues quickly and minimise downtime. If a problem can’t be fixed remotely, we will send out one of our experienced IT engineers to visit your site and provide hands-on assistance.

Can you support smaller financial firms as well as larger organisations?

Absolutely. We work with SMEs across the financial sector, delivering scalable IT support that grows with your business. 

Join the many financial organisations who trust MCS Group for fast, reliable IT support and consistently high-quality service.

Backed by our proven ‘MCS Way’ framework, we make exceptional service the standard.

Join these customers

Merseyside

 The Plaza, 100 Old Hall
Street, Liverpool, L3 9QJ 

Lancashire

Unit 10, Seafire Business Park, Seafire Way, Burscough, L40 8AH 

Telephone

 0330 024 4222 

Email

 info@mcsgroup.com